Training & Workshops...

Problem Solving

This is a core module of the Supervisor and Leadership Development Program

Workshop PPP Statement

Purpose:

To help participants become more successful at problem solving by teaching them how to avoid the common problem solving pitfalls through application of a six step problem solving model. Participants will not only learn, but will apply their new knowledge to "on-line" situations. The training will be based on the text Step-By-Step Problem Solving, by Richard Chang and P. Keith Kelly, and supplemented by Memory Jogger II from GOAL/QPC and other proven material and work experiences.

Products:

By the end of this twelve-hour session, participants will be able to:
  • Lead teams through the problem solving process
  • Learn and apply numerous problem-solving tools for problem solution: brainstorming, cause-effect diagrams, data collection, Pareto charts and others
  • Recognize the importance of applying each of the six steps
  • Transfer this process to employees for application

Process:

  • A six step problem-solving model
  • Detailed understanding of the importance of each step
  • Exposure to numerous problem-solving tools
  • Pitfalls to avoid
  • Application to a real problem from the workplace
  • Group interaction
  • Team exercises