Balanced Metrics

Balanced Metrics

Creating Balanced Metrics

People vs. Process, Internal vs. External, Leading vs. Lagging. Every decision you make causes an intended action and an unintended reaction. The only way to know for sure that the decisions you make will not cause the business to get out of balance is to intentionally strive to achieve balance in three key areas:

• External / Strategy
• Internal/ Execution
• Culture / People

Purpose

• To understand the importance of balanced metrics
• To determine the Key Result Areas (KRAs) that need to be effected in your business
• To establish the key metrics that will let you know you’re making progress in your KRAs
• To design well-defined and strategies and action plansto support your KRAs and metrics