Customer Service

Delivering Excellent Customer Service

Workshop PPP Statement

Purpose:

• To teach principles of excellent customer service, including communication skills, problem solving and motivation

Process:

• Five Factors for Service
• Customer service strategies to fulfill diversity needs: generational differences, cultural differences
• Fostering customer loyalty
• At least two examples of Customer Service Best Practices
• Customer service problem solving tools: conflict resolution, continuous improvement goal-setting for your customer service team
• Understanding the Customer-Producer-Supplier Chain
• Customer Service Team-building

Products:

• How to increase sales through increased customer satisfaction
• How to identify the impact of excellent customer service on business results
• Using Emotional Intelligence to understand customer needs
• Effective communication between you and your customer